Terms of service

Effective Date: 23 June 2026

These Terms of Service apply to all use of the AURÉA Bloom website and all purchases made through our online store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or purchase our products.

General Information

AURÉA Bloom sells luxury floral products, including glittering rose bouquets, eternal rose bouquets, preserved roses, floral gift arrangements, and related gift items.

All products are subject to availability and may vary slightly in appearance due to their handmade, delicate, and floral nature.

Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, and details as accurately as possible. However, actual products may vary slightly from images shown on the website due to lighting, screen settings, natural floral variation, arrangement style, availability, and handmade preparation.

Minor variations in rose color, shape, size, texture, glitter finish, packaging, or arrangement shall not be considered defects.

Orders and Acceptance

When you place an order through our website, you agree that all information provided is accurate, complete, and current.

AURÉA Bloom reserves the right to accept, reject, cancel, or limit any order at its discretion, including but not limited to cases involving product unavailability, incorrect pricing, suspected fraud, payment issues, delivery restrictions, or errors in product information.

An order is only confirmed once payment has been successfully received and accepted.

Pricing and Payment

All prices are displayed in AED unless otherwise stated.

AURÉA Bloom reserves the right to update product prices, delivery fees, promotions, and offers at any time without prior notice.

Payment must be completed through the available payment methods at checkout. Orders will not be processed until payment has been successfully confirmed.

Delivery

Delivery is available within selected areas in the United Arab Emirates.

Customers are responsible for providing accurate and complete delivery details. AURÉA Bloom shall not be liable for delays, failed delivery, or additional costs caused by incorrect, incomplete, or unavailable recipient information.

Delivery times are estimates only and may be affected by factors outside our control, including traffic, weather conditions, courier delays, peak seasons, government restrictions, or force majeure events.

Returns, Refunds, and Cancellations

Due to the delicate, fragile, customized, perishable, and made-to-order nature of our products, all sales are considered final once an order has been prepared, customized, packed, dispatched, or delivered.

Returns, refunds, cancellations, or exchanges are only handled in accordance with our Return & Refund Policy.

Customers must review the Return & Refund Policy before placing an order.

Customer Responsibilities

By using our website or placing an order, you agree not to:

Use the website for any unlawful or unauthorized purpose
Provide false, inaccurate, or misleading information
Interfere with the security or operation of the website
Attempt to misuse promotions, discounts, or payment systems
Copy, reproduce, or use AURÉA Bloom content without permission

Intellectual Property

All website content, including but not limited to brand names, logos, product images, text, designs, graphics, packaging concepts, and visual materials, belongs to AURÉA Bloom or its respective owners.

You may not copy, reproduce, distribute, modify, or use any content from our website without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, AURÉA Bloom shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for that specific order.

Force Majeure

AURÉA Bloom shall not be liable for any delay, failure, or inability to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, courier disruptions, traffic conditions, weather events, government actions, system failures, supply shortages, or other force majeure events.

Privacy

Your use of our website and services may involve the collection and processing of personal information. Please refer to our Privacy Policy for more information on how we collect, use, and protect customer data.

Changes to These Terms

AURÉA Bloom reserves the right to update, amend, or replace these Terms of Service at any time. Any changes will be posted on this page with the updated effective date.

Continued use of our website or services after changes are posted means you accept the updated Terms of Service.